Yesterday, I had an hour with a cross-section of the staff at greater Vancouver's transit agency TransLink. I did a quick overview of service branding -- the crucial business of helping people recognize which services are likely to be useful to them. It was based on a presentation I did at the Inno-V workshop(Dutch, English) in Amsterdam a month ago.
It turns out that Jhenifer Pabliano, who manages TransLink's agency blog The Buzzer, was taking thorough notes. She's published a summary of the hour here, including not just my comments but the question and answer session.
I'm also speaking tonight at Simon Fraser University's downtown campus, details here. The presentation is called 'A Field Guide to Transit Quarrels' and is similar to what I did in San Francisco, Portland, and Seattle.