Somehow, a construction project started on Ottawa's Slater Street without anyone warning the transit agency, even though this street has crucial bus lanes that form part of the region's busway network. The result: long lines of trapped buses stretched across the city, and new barriers to pedestrian access to transit:
Moral: Transit is always an inter-agency endeavor, dependent on many actors in the city apart from the transit agency. The road authority, the land use authority, and the authority that supervises and licenses construction can all undermine transit with a few careless steps. Your transit will always be only as good as your inter-agency communication.