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Alex B.

Thanks for making the Twitter point. I hear that refrain often - "why don't they just use Twitter to get the word out?"

Even a city like DC, with many educated and connected residents, only has a small handful that use Twitter or another such service to get their information. the flip side of it is that using such a service as an interactive method of communication (e.g. having someone at WMATA respond to tweets) is extremely resource-intensive for what is a rather small audience as a percentage of the general riding public.

Jarrett at HumanTransit.org

Alex.  I think text messages are the most universal medium.  J

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