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That company, I must say, as half of the Northern Rail franchise in the part of England I live in, and has done a far better job than its predecessors.

This is in spite of its taking many of the most evil government contracts, just as clearly they do in Australia. Such, though, is the nature of public service contractors; they have little overall specialism or aim other than doing an efficient job of managing anything and everything.


Of course my first thought was that they would imprison and abuse their customers. It is the only logical inference, right?

Aidan Stanger

'Tis hardly a new thing - Serco had the contract to run many of Adelaide's buses in the '90s, long before they were known as a security company.

Nicholas Barnard

@Danny, this is not an airplane, if the passengers want to they can jump overboard without too much difficulty.

Gavin Seipelt

Serco also run the DLR in London, and that is a pretty good system.


Serco also operates Transperth's call centre.

Given the demographics of Sydney's harbourside suburbs, I'm guessing that the rate of captive passengers would be low.

This post reminds me of that other diversified company - Veolia. Their role in both waste management and passenger transport may provoke similar quips.

Jonathan Hallam


There's one argument to be made that these companies are good at the kind of organisational work that crops up often in government-outsourced contracts (let's call it systems/network management, maybe).

The other is that the thing these companies are good at is getting government contracts - irrespective of whether they're actually good at doing the actual work or not.




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the firm

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