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Thanks for heads up, Jarrett.

It's Samiul (not Samuil) Hasan actually. First 3-pages excerpt of the 23 pages paper can be found here, http://amonline.trb.org/1saok4/1saok4/1 .

And said Tuesday was back in January 2012. :-)

Court S.

As Agency policy, we like to retweet and promote positive feedback and community as well as respond to less positive comments and questions. As a practice, we've seen this strategy result in increased positive comments and brand building. Many people love to tweet and comment about nice weather to ride transit, fondness for their operator, or excited about a new project. And it makes my job more rewarding and rich with relationships in the community.



In Boston (MA), the #MBTAbrag and #MBTAannoy hashtags are used for positive and negative comments, respectively, regarding the MBTA system.

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