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Great message. It also applies to many many areas besides public transit. This is just what I needed to read today. Thank you.

Alex Forrest

So glad to read this today! I just attended a local transit committee meeting yesterday--one of the attendees was a regular rider like myself. Our bus network is currently being evaluated by a consulting firm, which held stakeholder meetings. When this particular rider attempted to attend one of these meetings, he was informed that--as a passenger--he was not a stakeholder (!!), and was thus barred from attending.

Faced with such a situation, it's easy to be cynical, but that accomplishes nothing. I spoke with the rider after the meeting and we'll be working together in future to ensure that passengers have a say in their transit system. Persistence--and good ideas--are the only ways to make a difference!


So transportation engineers refer to bus pull-outs as transit amenities out of apathy, not opposition?

Beta Magellan

In the words of Aaron Renn:

So why do I say that the people of Chicago don’t want a great system? Because it’s true. People in Chicago like to grouse about the CTA the way they complain about the weather. But that doesn’t translate into anything more than amusing newspaper columns and blog postings. Like the weather, the problems of transit underinvestment are viewed as simply the “background noise” you have to put up with to live in Chicago.



Thank you for this. I keep pushing for optimism and excitement -- it's easy to get caught up in the negativity, but it's a cop-out and a disservice. People who love things should be fighting for them not against the negativity. A fair amount of this may come down to the higher road idea as well.

Colin Stewart

Great post, Jarrett. Nothing to add.


I really needed this today. Thank you.


I totally agree. I've noticed that major projects attract sometimes attract massive debates online and in print but when I go to public meetings not that many other people show up. Jokes on them I guess because my comments actually end up on the record.


My only addition would be to counsel that folks avoid the other end of the spectrum--conducting themselves in public advocacy like a**holes. Which is not to say that activists cannot and should not be firm--but if you expect to be taken seriously, behave seriously.

Steve Munro

Second try at this comment: As someone who has been an activist/advocate for over 40 years, and who has watched (and been the recipient of) varying treatments by public agencies, I have found that there is no one approach that "works" in being listened to.

The most common problem is professionals (and even worse, politicians who depend on them to justify their positions) who treat "the public" as a pesky group to be at best mollified, at worst ignored or belittled.

If the pros want to be taken seriously, recognize that criticism of your work does not automatically mean the speaker is a fool to be dismissed. Sometimes, far too often, you are wrong, or at least not entirely right.


Why would public transport activists be cynical in the first place? How have they been disappointed in the past? How has their trust been lost?

Politicians, transport professionals and yes, independent globetrotting consultants too, need to ask themselves if they are speaking or behaving in a way that might be causing or deepening distrust in the handling of public transport issues and solutions. Breaking trust by enthusiastically promising theoretical, one-size-fits-all solutions that can’t be practically delivered would be one way. Ignoring inconvenient community concerns would be another.


I really wish I could believe that, however if you are really honest about the situation you see that special interest has hijacked many functions of government one of them being transit.

Now how do 'we' the citizens, who have been locked out of the power process, do anything about that?

It's not by passive compliance. It's by resistance.

Some of that resistance takes the form of pointing out corruption and collusion.

And to continue to point it out, in the face of being ostracized and scorned as being 'unproductive' to the conversation.

No great social movement has ever been accomplished by 'being nice'. It all comes with a certain degree of angst and turmoil.

Too many people are vested in 'appearances' and not in results.

Some of us are fighting multimillion dollar tax funded propaganda machines. How do we fight that?
It's virtually impossible. Sometimes shouting is the only way to get attention.


"""but if you expect to be taken seriously, behave seriously"""

~~~>This is a serious issue. What the author is suggesting is that 'professionals' can act in all sorts of unethical and dubious behavior but since they do that with etiquette and manners then somehow its acceptable.

But the guy that is shouting CRIMINALS! CHARLATANS! LIARS! Somehow is not to be taken seriously because he is shouting!

And there my friends is the problem. People have their values backwards and are looking at the wrong qualities to judge situations.

How do we correct peoples values? I guess we can't can we.


And this is what happens when you ignore criticism; the citizens of Brazil have taken to the streets because of deaf dumb and blind planners/technocrats.



Real cynicism only comes from thwarted idealists.

Listen to the people who are accused of being "cynical" about the massive US government spying on all Americans without cause. These are idealists.

The people who are saying "No problem!" are neither cynics nor idealists, and *they* are the ones who are consenting.


I recall then lead singer of Midnight Oil, Peter Garrett saying once: the difference between cynicism and hope is action. Seems to reflect this attitude very well.

Origami Isopod

This might be accurate for talking about public transit, but I think we can safely assume the worst about the people who oppose things like equality marriage, reproductive rights, and voting rights.

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the firm

Jarrett is now in ...

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